MINS manages service requests in accordance with the Change Management Policy. Any service requests that are not considered to be normal-course-of-business require the department requesting the change to complete the Change Management Form and must undergo the Change Management Procedure.
When requesting such a change, fix or new application, please fill out one of these forms. You can find the form in your eBear account: click the Services tab, select MINS, and find the link to download a Change Management Form on the left bar on your screen. Once you have completed the form, please send a copy to the MINS Director as well as the appropriate MINS Associate Director. Contact information can be found in the About MINS section of this website.
The Change Management procedure will consist of the following:
- Change Description: brief technical description of what change is being made
- Change Purpose: Statement of the reason for the change
- Change Testing: Description of testing to be done
- Back-out Procedures: description of the back-out strategy should the proposed change fail. The description will include how failure will be determined and when the determination to back out of a change will be made and by whom
- Timing: A timeline of how long it will take to design, program and implement the change and how long the project will affect the end users
- Responsibilities: Names and contact information for individual(s) responsible for the change and the on-call/on-site support.
- Impact Analysis: Description of the impact on applications, end users, network segments, systems and/or business functions that could be affected or disrupted by this change
MINS will work closely with the department requesting the change to ensure that all requests are fully met. Multiple sign-offs will occur throughout the Change Management procedure and form.
If you have any questions, please call Thomas Sobczak,Jr. at x4-1317.