Academic Technologies Help Desk
Frequently Asked Questions

You can contact the Help Desk by phone
at 212-854-7172,
or by e-mail at help@barnard.edu

 Report printing problems

Call the Resnet phone at 347-694-4694,
or send e-mail to  resnet@barnard.edu

• Sample texts for email requests to Help Desk
• I am a new faculty member. How can I get help?
• We need an additional network jack  
• A new student employee needs a Novell account.
• I want to purchase a new computer.  Barnard is paying for this.
• I am purchasing a computer from my personal funds.
• Does Barnard donate working computers to charities?
• I want to connect my computer to the Ricoh printer.
• My staff will be moving to a new office.  Who can help us with our computers?
• When can I have Microsoft Office 2007 on my Barnard computer?
• Where can I find Barnard letterhead?

• When is the Help Desk open?
• Tell me about Password hoaxes and phishing schemes
• Where can I find clues about Email Management?
• What should I do to keep my computer running well?
• I have two Columbia UNIs!  How can I fix this?
• Where can I download software, including Symantec Anti Virus?
• How do I configure the outgoing server in Thunderbird for Barnard email?
• AT Announcement Archive
• I need to buy a printer
• Can you recommend any free software?
• My emails to AOL are rejected!
• Do you support Vista?
• Can you recommend a book about .....
• AT Staff Overview
• Trivia (see Printer Trouble)

• Where can I get computing advice?
• I want to purchase a new computer.  
• I am a new student.  How do I set up my Barnard accounts?
• eBear won't allow me to register!
• Where are the Barnard student computer labs?
• Do you have any tips for students who will study abroad next semester?
• How can I access the wireless network?
• I have read the advice on the web site.  How can I get assistance from a real person?
• Is there a way to report problems online?
• Our student club needs a web site.  How do I get started?