ARAMARK
Food Allergy Policy
- ARAMARK is committed to providing a safe
and pleasant dining experience for our customers. We rely on our food
manufacturers and processors ingredient listings, and the reliability of our
manufacturers and processors is a key component of ARAMARK's overall
approach to food quality and safety, including dealing with allergens.
However, we are not allergy experts and therefore cannot give medical advice
regarding food-related allergies.
- All customer questions relating to the
ingredients or content of any food are to be referred to the manager on
duty. Remember, in responding to such questions we must be as accurate
and complete as we can. No one should guess at the content of any
food. If we do not know what the ingredients are in a certain food
item, then we need to tell the inquiring customer.
- Because we must rely on food
manufacturers'' and processors' ingredient listings, we may not be aware of
ingredients which are actually in the food but not listed on the container
or packaging.
- If a customer identifies a severe allergy
and there is any question about the ingredients of a food item, encourage
the customer not to consume that food item, and encourage the customer to
select one or more different items. Be sure to point out those
alternative items to the customer.
- If a customer displays a reaction which
may indicate a food allergy, CALL 911 IMMEDIATELY. Also contact the
client's security or health department, if appropriate.
- Remember that we are not medically trained
or otherwise qualified to provide allergy counseling. If a client
provides information about customer allergies or requests that our personnel
meet with a customer to address potential allergy problems, we will provide
basic food content information to enable the customer to make his or her
determination about what to eat or not eat. However, each client and
customer must be advised that the ultimate responsibility for the customer's
safety rests with that customer.
- If you have any questions at any time
about this policy, contact your Safety and Loss Prevention Manager.
- All location opening packaged should
contain a copy of the pamphlet "Understanding Food Allergy" published by the
International Food Information Council Foundation (IFIC) and the American
Academy of Allergy, Asthma and Immunology. Single copied are available
at no cost from IFIC. To order, visit http://www.ific.org/. If additional IFIC
pamphlets or other materials are necessary or appropriate, then they should
be obtained from the IFIC. If the IFIC requires payment for the
pamphlets or other materials, then payment should be made. ARAMARK
should not be making copies of IFIC pamphlets or other materials.
- Any material made available at the IFIC
website for downloading should meet the attribution requirements specified
at the IFIC website, at (http://www.ific.org/publications).
- All locations MUST post in the kitchen the
IFIC/NRA "FOOD ALLERGY" poster in English and Spanish if appropriate
(Spanish is on the reverse side of English). Order your poster using
the Publications Request Form at: http://www.ific.org/publications/upload/Oct2004pubslist.pdf.
Wells 5/23/2006