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Troubleshooting Your Computer at 110th

If your Road Runner service is not working, try the following troubleshooting procedures for the listed symptoms:

Road Runner works for your roommates, but not for you.

Restart your computer. If this does not solve the problem:

  1. Check the cables.
  2. Look at the Internet Connection Solutions for more tips.

Road Runner works for other people in your building, but not for you or your roommates.

Perform a hard reset:

Performing a hard reset solves 90% of all Road Runner connectivity problems. It is always necessary when switching between computers on the same jack, and may often be needed when you return from to campus after a break.

  1. Turn off your computer.
  2. Unplug the Cable Modem power cord.
  3. Unplug the Linksys power cord.
  4. Plug in the Cable Modem, and wait a full 60 seconds.
  5. Plug in the Linksys, and wait a full 60 seconds.
  6. Turn on your computer.

If the problem is not solved, please contact us.

Road Runner connection is not working for anyone in your building.

Resnet will advise you to report the problem to Residential Life.

To Report a Problem to Resnet

Contact us here or fill out this online report. An ACE will make an appointment to check out the problem.

To Report a Problem to Residential Life

Call Residential Life at x4-5561. Residential Life will report the problem to Time Warner.