Road Runner Connection Information
To set up Road Runner:
- Connect the cable modem to a power supply using the power cord.
- Connect the cable cord from the wall to the cable modem. This cord should screw on with a metal bolt.
- Connect the linksys box to a power supply using the power cord.
- Connect the blue Linksys cable to the cable modem. This cable should already be attached to the Linksys box.
- Locate your computer's Ethernet card. This card may have been built into your computer or you may have inserted the card into an external slot. Connect your Ethernet cord to the Ethernet card.
- Connect the other end of the cord to the Linksys box OR to a female-terminated patch cable connector. These connecting wires are attached to the walls of your residence. If you do use a patch cable connector, make sure that the other end of the connector is attached to the Linksys box.
If your Road Runner service is not working, try the following troubleshooting procedures for the listed symptoms:
Road Runner works for your roommates, but not for you.
Restart your computer. If this does not solve the problem:
- Check the cables.
- Look at the Internet Connection Solutions for more tips.
Road Runner works for other people in your building, but not for you or your roommates.
Perform a hard reset:
Performing a hard reset solves 90% of all Road Runner connectivity problems. It always necessary when switching between computers on the same jack, and may often be needed when you return from to campus after a break.
- Turn off your computer.
- Unplug the Cable Modem power cord.
- Unplug the Linksys power cord.
- Plug in the Cable Modem, and wait a full 60 seconds.
- Plug in the Linksys, and wait a full 60 seconds.
- Turn on your computer.
If the problem is not solved, please contact us.
Road Runner connection is not working for anyone in your building.
Resnet will advise you to report the problem to Residential Life.
There is another problem not listed here.
Resnet will advise you to report the problem to Residential Life.
Glossary
Road Runner uses different types of cable modems. There might be variations between these pictures and your model.
Check that this is ON. Try plugging into another outlet on the strip.
Check the cables
Look at the cables between your computer and the cable modem. They should not be: broken, frayed, twisted in knots.
Unplug each end of the cable and plug it back in.
If the cable is broken or frayed, report the problem.
To Report a Problem to Resnet
Contact us here or fill out this online report. An ACE will make an appointment to check out the problem.
To Report a Problem to Residential Life
Call Residential Life at x4-5561. Residential Life will report the problem to Time Warner.