Weather Update

Due to the storm, Barnard College closed at 4pm Friday, for non-essential personnel. “Essential personnel" include staff in Facilities, Public Safety and Residence Halls.  

Friday evening and weekend classes are cancelled but events are going forward as planned unless otherwise noted. The Athena Film Festival programs are also scheduled to go forward as planned but please check http://athenafilmfestival.com/ for the latest information. 

The Barnard Library and Archives closed at 4pm Friday and will remain closed on Saturday, Feb. 9.  The Library will resume regular hours on Sunday opening at 10am.  

Please be advised that due to the conditions, certain entrances to campus may be closed.  The main gate at 117th Street & Broadway will remain open.  For further updates on college operations, please check this website, call the College Emergency Information Line 212-854-1002 or check AM radio station 1010WINS. 

3:12 PM 02/08/2013

Network Troubleshooting at 110 & Cathedral Gardens

If your Road Runner service is not working, try the following troubleshooting procedures for the listed symptoms:

Road Runner works for other people in your building, but not for you or your roommates.

Performing a Hard Reset:

Performing a hard reset solves 90% of all Road Runner connectivity problems. It is always necessary when switching between computers on the same jack, and may be needed when you return to campus after a break.

  1. Turn off your computer.
  2. Unplug the cable modem power cord.
  3. Unplug the Linksys router power cord.
  4. Plug in the cable modem and wait a full 60 seconds.
  5. Plug in the Linksys router and wait a full 60 seconds.
  6. Turn on your computer.

Road runner works for your roommates, but not for you.

Restart your computer. If this does not solve the problem:

Check the cables:

Restart your computer. If this does not solve the problem:

Check the cables

Look at the cables between your computer and the cable modem. They should not be broken, frayed, or twisted in knots.

Unplug each end of the cable and plug it back in.

If the cable is broken or frayed, report the problem.

 

Software troubleshooting

Look at the Internet Connection Solutions for more tips.

 

If the problem is not solved, please contact us.

To report a problem

Contact us here or fill out this a ticket using Service Now. An ACE will make an appointment to check out the problem.